Consumer Rights in India

Consumer Rights in India

A Consumer is the one who always has a right to information with regards to the quantity, effectiveness, quality, transparency, price, and the standard of goods or services that he or she wishes to acquire. He has right to be protected against any sort of unfair trade practices. Though, in order to be protected against any unfair trade practices a consumer first and foremost must know his/her rights.

India has enforced various laws over the period of time to safeguard and protect a consumer against various malpractices; the main act shielding the consumer is the Consumers Protection Act 1986. Consumer Protection Act 1986 states that, everyone, be it individual entity, firm, family or company, always and under every circumstance have the right to employ their consumer rights for the purchase of and goods or services.

Most of the consumer rights in India are following:

  • To have the right to complete consumer education
  • To be free choice of goods and services
  • To be protected from all kind of hazardous goods and services
  • To be fully informed about the performance and quality of all goods and services
  • To be heard in all decision-making processes related to consumer interests
  • To be able to seek redressal, whenever consumer rights have been infringed

In case of violation of right a complaint can be made under the following circumstances and reported to the designated consumer court.

  • The goods or services purchased by a person are defected in nature.
  • Resorting to unfair trade practices by a trader
  • Charging rates more than the price quoted
  • Goods or services that bring a hazard to the safety or life of a person offered for sale, unknowingly or knowingly, that cause injury to health, safety or life.

Disclaimer:- This is only generic information on Indian Laws, which may be subject to change regard being had to legal amendments from time to time and should not be relied on for any legal action or inaction. Legal Nexus will not be liable for any damages or losses, direct or indirect, suffered or incurred by any user who chooses to proceed on the basis of reliance on the information provided herein.

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